General Terms and Conditions

HOURS OF OPERATION

GoMassage Corporate Offices:
9AM - 5 PM CST
Note that we are closed on Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years.

Massage Hours:
Depends on area, but generally from 8AM to 10PM.

NOT A SUBSTITUTE FOR MEDICAL EXAMINATION

Massage should not be construed as the substitute for medical examination or treatment and clients should see a physician, chiropractor or other qualified medical specialist for any mental or physical ailment they are aware of. Clients should tell their provider all their known medical conditions BEFORE THEIR MASSAGE APPOINTMENT. Clients should also keep the provider updated as to any changes in their medical profile, and understand that there shall be no liability on the provider's part should they forget to do so.

THERAPEUTIC PURPOSES ONLY

The providers listed on this website perform massages for therapeutic purposes only. It is understood that any inappropriate behavior such as excessive drinking, drug use, illicit or sexually suggestive remarks, or advances made by the client will result in immediate termination of the session, and client will be liable for payment for the "full" scheduled appointment. After the dispute is evaluated by GoMassage, and GoMassage determines that the client was at fault, the provider has the right to use GoMassage to process the client's credit card.

SELF SERVICE OPTION - BOOKING THROUGH OUR DIRECTORY

GoMassage has an online directory for people seeking massage therapy by certified professionals at a massage facility or at their home, office, hotel, or special event. GoMassage is not personally affiliated the massage providers listed on this website nor are we personally familiar with each one of their services. We do not support any illegal activities or practices and each provider is responsible for his or her own licensing, certifications and insurances, for whichever areas he or she provides these services, as required by law.

GoMassage does not fully investigate the individuals who have listed themselves on this site nor does GoMassage evaluate the quality of their services.

While GoMassage monitors the reviews of the various individuals listed on this site, the listing of such individuals does not constitute an endorsement by GoMassage, of their competence, skill, honesty or character.

It is up to the client (and members of his/her household or workgroup) using this website to do a full screening of the massage provider(s) on the phone before the appointment time.

The client uses the services of any provider listed on this website at his/her own risk, and GoMassage will not be liable for any injury or loss suffered by the client due to the negligence or deliberate misconduct, illegal or otherwise (including criminal conduct) of individuals listed on this website.

By using this service, client agrees to only contact the provider about obtaining a therapeutic massage.

If a client makes an appointment request through the website, he/she understands that there may not be a suitable provider in his/her area. Client also understands that if a message is left for a provider that a provider may not return the call or email.

If Client is under the age of 18, an adult must be present somewhere in the same location at all times during the massage.

Any client feedback or reviews of therapists, etc. that are submitted to GoMassage by clients or potential clients via web forms or email may be used in publicity material such as website promotions, brochures, newsletters, or other publications.

All financial transactions regarding massage appointments booked through the directory are between the client and the provider.

CLIENT DISPUTES WITH PROVIDERS

For appointments booked directly through the online directory, any disputes between client and provider have nothing to do with GoMassage. However, client is free to post a negative review of that provider on the GoMassage website if he or she is unhappy with the service provided. Provider can also post a rebuttal to that review.

Providers on our network also reserve the right to refuse giving a massage to a client after speaking with them on the phone before the appointment (as long as they do not commit to the appointment). Providers can also refuse giving a massage after meeting the client in person before the massage is to begin.

APPOINTMENTS - REFUNDS

GoMassage does not offer any refunds if the client was unhappy with the quality of the massage, however you can request a refund from the individual provider. Refunds can often be provided for no shows, cancellations or lateness.

APPOINTMENTS - CANCELLATION

CLIENTS:
GoMassage has a 24 hour per provider cancellation policy. That means if the client books 2 providers, he/she needs to give 48 hours notice for cancellation. Failure to give this notice will result in being charged the full amount of the appointment.

If the client books the appointment from 24 hours to 1 hour before the scheduled appointment, there is no cancellation, and he/she will be charged the full amount of the appointment if the provider reports the incident to GoMassage.

For Event Appointments (Spa Parties, Corporate Massage, etc.) GoMassage requires a 48 hour notice per provider for cancellation. Failure to give this notice will result in being charged the full amount of the appointment. For events that are longer than one day, the cancellation must occur at least 24 hours before the initial date of the ongoing event.

MASSAGE PROVIDERS:
For our self serve bookings, massage providers using GoMassage have a 12 hour cancellation policy (per massage provider). If you, as a client, do not receive this notice, you should contact clientservices@gomassage.com

APPOINTMENTS - RESCHEDULING

FOR SELF SERVE (Online Directory) - The rescheduling of appointments is between the provider and the client. However, if the client does not give 12 hours notice prior to rescheduling, the provider does have the right (if he, she chooses) to charge the client for the full appointment.

FOR CONCIERGE & EVENT APPTS (Booked through GoMassage staff) - For home or hotel table massages, if you give us 24 hrs per therapist notice, there are no fees. For event massages, we would need 48 hrs per therapist notice. Anything less than that, there are going to be additional fees charged which will depend on the circumstance.

APPOINTMENTS - LATENESS

CLIENTS: Clients have a 15 minute grace period for their massage. If he/she arrives at said location within 15 minutes of the appointment time, there will be no additional charges. Anything beyond 15 minutes will be taken off the time of the massage.

MASSAGE PROVIDERS: There is no lateness grace period for massage facilities. Massage facilities should work this out with the client individually. Mobile massage providers have a 30 minute grace period on their arrival time. If they are late beyond 30 minutes, then client can choose one of the following:

Home/Hotel Appointments
A. Client can refuse the massage entirely and get a full refund.
B. Client can get client 25% off the massage - getting the full duration of the original appointment.
C. Client can get an extra 30 minutes for free (on top of the full duration of the original appointment.)

Event Appointments
The time for the lateness is usually taken off the final bill, or the therapist can add extra time at the end. This is something to be worked out on an individual basis with the GoMassage staff.

APPOINTMENTS - NO SHOWS

CLIENT NO SHOW: If the massage provider shows up at the location, and the client is not there within 15 minutes of the specified time, then the massage will not be performed, and either the massage provider (if self serve) or the GoMassage staff (if concierge) has the right to charge the client in FULL.

MASSAGE PROVIDER NO SHOW: If the massage provider(s) does not show up at all (or beyond 1 hour after the appointment time), client does not have to accept the massage, and there is no payment required. If you, as a client, experience this, you should contact clientservices@gomassage.com

APPOINTMENTS - MASSAGE DURATION / RATE

Client agrees to pay the agreed upon rate of the provider at the time the appointment was booked. A 60 minute massage time includes dressing and undressing, but it does not include travel time, setting up the table, or putting away the table. The actual hands on time will be approximately 55 minutes. For mobile appointments, clients should make sure they have a room that is cleared for the massage chair/table before the provider arrives.

APPOINTMENTS - PARKING POLICY

All parking charges must be reimbursed to the provider or paid to the GoMassage staff.

APPOINTMENTS - PROVIDER / CLIENT MISCONDUCT

If reports come back from client that there was provider misconduct, GoMassage has the right at its sole discretion to take provider's profile off the website.

If reports come back from provider that there was client misconduct, GoMassage has the right at its sole discretion to immediately suspend that client's membership.

Some examples of misconduct include: no shows, extreme lateness, poor massage practices, and unethical behavior. If a provider profile is deleted or a client is dismissed from the website for misconduct, all future billings will be suspended after the end of that current billing cycle.

FINAL AGREEMENT

By using this site, client and his/her party are acknowledging that they are at least 18 years of age and understand the risks described above.

Client understands that the arrangement he/she may make with a massage provider listed on GoMassage is a private arrangement between him/herself (and his/her party) and the massage provider involved ONLY, and that GoMassage cannot and will not be liable for any body (or property) injury or loss occasioned by the negligent or intentional conduct of any individual listed on this site.

Clients agree that GoMassage, in its sole discretion, has the right (but not the obligation) to delete or deactivate their account or otherwise terminate their access to or use of the Service (or any part thereof), immediately and without notice, and remove and discard any Content within the Service, for any reason, including, without limitation, if GoMassage believes that they have acted inconsistently with the letter or spirit of the Terms & Conditions. Further, clients agree that GoMassage shall not be liable to them or any third-party for any termination of my access to the Service.

GoMassage reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof. Clients understand it is their responsibility to keep up to date on them. If client disagrees with any new terms, client can cancel at any time, and if clients don't abide by them, GoMassage has the right to suspend their membership.

UNDER NO CIRCUMSTANCES SHALL GOMASSAGE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, RESULTING FROM ANY ASPECT OF YOUR USE OF THE GOMASSAGE SITE OR THE SERVICE, WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE GOMASSAGE SITE OR THE SERVICE, FROM INABILITY TO USE THE GOMASSAGE SITE OR THE SERVICE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE GOMASSAGE SITE OR THE SERVICE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE GOMASSAGE SITE OR THE SERVICE OR ANY LINKS ON THE GOMASSAGE SITE, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE GOMASSAGE SITE OR THE SERVICE OR ANY LINKS ON THE GOMASSAGE SITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

Clients agree to indemnify and hold GoMassage, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of Content clients submit, post or make available through the service, clients' use of the Service, clients' violation of the Terms and Conditions, clients' breach of any of the representations and warranties herein, or clients' violation of any rights of another.

Client agrees to ALL of these terms and conditions, and client understands that they apply to all services performed by GoMassage.

Lastly, to have the best experience with GoMassage, we encourage clients to turn all phone ringers off, put their pets in a separate room, and let others in their location know that they are receiving a massage in order to avoid interruptions.